TRUST ISSUES: There’s a wellbeing crisis in retail. This is what employers can do to help their staff through it

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TRUST ISSUES: There’s a wellbeing crisis in retail. This is what employers can do to help their staff through it

 29/06/2022

The Retail Trust’s latest Health of Retail report is not easy reading for anyone working in retail.

Following another unsettling year for the industry, we wanted to understand more about the challenges facing retail workers and show what the Retail Trust and their employers could do to help. And our research among over 1,500 retail workers found concerns around finances, rising levels of customer abuse and deteriorating mental health as we exit the pandemic is causing a wellbeing crisis, with over-burdened line-managers in need of support to help their team through this.

Eight out of 10 respondents told us they have experienced a decline in their mental health in the last year and over half of line-managers said their teams have reported mental health issues they felt ill-equipped to deal with. The situation is so acute that one in five now plan to leave the industry, rising to one in three working for larger retailers and a quarter of retail managers.

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Ref: Chris Brook, The Retail Bulletin, 23 June 2022