The Revo Diploma in Retail & Leisure Place Management

Created specifically for the retail and property industry, level 4 academic qualification has been developed in conjunction with industry experts and the Revo Educational Trust and is delivered by Solent University. It provides retail place managers with the practical skillset and knowledge to manage and operate the retail and leisure assets that sit at the heart of our communities.

A graduate from this course will be able to play a role in an industry that is constantly being challenged to get the best out of our assets in driving performance and value. Students will learn the additional competencies required of a traditional centre manager to transform them into a commercial manager able to present, interpret financial data into strategy, and facilitate wider community partnerships.

As the Revo Diploma is delivered through both on-line and in-person teaching, it has been possible to expand the course internationally.  This year four Spanish students enrolled: 50% sponsored by the European Shopping Places Trust and 25% sponsored by AECC, the Spanish Council of Shopping Centres. This has been a major step forward with the programme and ESPT hope to support up to eight more European students in the 2023 intake with 50% course fee support.   

The Revo Educational Trust is a charity established in the UK in 1989. The Trust’s mission is to provide education and training offering for those either interested or wanting to access opportunities in the retail and leisure property community.  Our education offering is open to all members of the public.

The Trust’s projects aim to be relevant and inclusive. We seek to tackle the workplace training challenges of tomorrow and support the attraction of talent across the spectrum of opportunities the real estate industry provides, to ensure the sector continues to thrive and prosper.  Over 32 years, the Trust has supported many great initiatives through its history in grants totalling over £1 million.

ESPT is an independent trust, established when the original European Council integrated with the International Council of Shopping Centres in 1998. 

Congratulations to the graduates from Cohort two:

  • Alima Ahmed, JLL
  • Charlene Malone, Workman LLP
  • Claire Haylor, JLL
  • Cyrus Annan, Savills
  • Eva Papaoikonomou, CBRE
  • Gary Davis, JLL
  • Ian McGregor, CBRE
  • Jaine Rees, CBRE
  • Laurence Kiernan, Savills
  • Robert Steere, Workman LLP
  • Ryan Casey, Sheet Anchor Evolve
  • Samuel Pisani, MAPP
  • Sarah Bowler, MAPP
  • Simon Tucker, CBRE
  • Stephanie Glendinning, CBRE
  • Sue Anderson Brown, JLL
  • William Grigg, British Land

With special recognition  to our award winners:

Best Overall Grade Award, presented to Sue Anderson Brown

Most Aspirational Student Award, presented to Cyrus Annan

Funding Information For 2023 Applicants

Up to 8 places are sponsored and 50% funded by the Revo Educational Trust and the European Shopping Places Trust.

From small acorns, great things grow

Feel that you could benefit from learning all about the latest in retail and leisure place management to futureproof your career in the industry? 


• Study online
• When it suits you
• Support from peers
• Industry mentoring and connections
• Global leader access and insights


• Introduction to Retail and Leisure Place Management
• Principles of Retail and Leisure Management
• Management, Operations, Health and Safety
• Fundamentals of Property Law and Data Governance
• Principles of Marketing
• Financial Management and Reporting
• Project: The Retail Place – The Future Leaders Project

What our students say:

“Being able to look at the same problem through various perspectives, to me, was a great learning tool.”

– Dariusz Piwowar, Operations Manager, JLL

“The virtual learning and support have been great. I have enjoyed every minute of the diploma.”

– Beatriz Muro, Marketing Consultant, Cushman & Wakefield, Spain

“The course has been really informative and has helped to build my confidence and my knowledge.”

– Stephanie Rogers, Retail Liaison Coo


“Thank you for everything you have done for us during our course. Academia being at best, alien, and at worst the complete unknown to lots of us, [the teachers’] hard work and support in helping a load of old property managers deliver some credible academic work to this standard was crucial to many of us.”

– Andy Godfrey, Retail & Services Manager, British Land

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Module Information

The Challenge 

Our industry is going through an unprecedented structural change not seen before. Retail is no longer retail… it’s a blurring of lines between retail, leisure, food and beverage, day time and night economy and online, as the consumer searches for the ultimate all-round retail experience.

As an industry, we are constantly being challenged to get the best out of our assets in driving performance and value. Equally as important, do we have the right practical skillset and knowledge, to manage and operate these complex assets that sit at the heart of our communities.  The competencies required to undertake the role of centre manager have turned the traditional manager role into a commercial manager who needs to present, interpret financial data into strategy, facilitate wider community partnerships….and much more.

In keeping up with this industry change and the need for upskilling, we have developed a bespoke 18 month, part-time Diploma (Level 4, 120 credits) to fit around your busy work and home life.

For registration and full information about the diploma, please click here.

Principles of Retail and Leisure Place Management.

This unit provides a general introduction to the principles and practices in retail and leisure place management and also acts as a bite sized introduction to the wider course.  It will touch on all the areas the industry has indicated, which are the minimum requirement for a ‘license to operate’ and the “golden rules” of leisure and place management.

This unit is divided into the 4 distinct areas, which are introductory modules for the Revo Diploma:

  • Introduction to Retail and Leisure Place Management (delivered at bootcamp weekend)
  • Introduction to Operational Principles
  • Legal and Data Responsibilities
  • Principles of People, Health and Wellbeing

Management, Operations, and Health and Safety.

This unit builds on, and will develop, the operational topics introduced in the Principles of Retail and Leisure Place Management unit.

It expands on, the aspects involved with the processes of planning, implementing and evaluating procedures to ensure the profitable, safe and effective operation and management of a retail and leisure places in today’s current climate always asking “What can I do to make a difference!”

This unit is divided into four modules:

  • Operations and Critical Risk Management
  • Facilities Management
  • Property Management
  • Health and Safety

The student will be further introduced to the green agenda and sustainability topics.

Marketing Principles for Retail and Leisure Place Management.

This unit provides an understanding of the key concepts and terminology used in marketing, and is designed to introduce students to key principles of marketing focusing primarily on consumer marketing. Specifically, it will examine how to do the following in leisure and retail:

  • Identify a customer
  • Develop the USP and differentiate the place (including competitor and gap analysis)
  • Explore effective consumer marketing and communication activity (using both paid and non-paid media opportunities)
  • Investigate how to measure the real value and define success of marketing related costs for occupiers and owners within the retail, leisure and evening economy.

At the end of this module the student will be able to create, manage and evaluate the success of an effective marketing plan, based on market and customer insights. The student will understand the different elements of the marketing mix, and how and when to use each of them appropriately to help deliver the retail and leisure place business objectives and support the occupiers’ objectives.

Fundamentals of Property Law and Data Governance.

This unit builds on the introduction to legal fundamentals studied in the Principles of Retail and Leisure Place Management unit.  This unit aims to provide an understanding of legal and statutory requirements and their application that are essential for effective and competent, professional practice applicable to professionals in retail and leisure place management.

Through this unit students will be introduced to the English legal system, the Law of Contract, Property and Land Law, providing a sound foundation to develop business and industry specialist awareness. With particular focus on contracts and leases including such matters as termination of leases and the liabilities of both landlord and occupiers, and most importantly will provide the centre manager with the knowledge as to when to take advice when to escalate, and when they can deal with legal issues.

In addition, this unit will provide an introduction to the centres manager’s role and responsibilities associated with data governance.

Financial Management and Reporting.

This unit builds on the Legal and Data Responsibilities unit studied in the Principles of Retail and Leisure Place Management unit and aims to provide a basic understanding of asset class, property economics, investment and the financial budgeting and reporting skills that are essential for a centre manager.

The student will learn about the financial management of a retail and leisure place, with an emphasis placed upon service charge and key performance indicators used to measure success. Knowing the relationship between the key stakeholders, understanding revenue and cost, profitability, and being able to report on what success looks like will allow the future centre manager to make a difference to the centre.

Project: The Retail Place – The Future Leaders Project.

This unit brings together all of the learning from the course to date, and will provides an introduction and an awareness of the retail and business innovations, and new technologies being developed for use within the sector that represent the possible future of retail.

The unit will reflect on the current role of the retail place manager and consider the future of leisure and retailing, and how managers will effectively contribute to the design of retail and leisure experiences in the future.

What is the industry saying? 

Student in the first cohort Andrew Marmot, Centre Manager at Parkway Shopping, Newbury at JLL commented on the value of the diploma “to anyone who wants to be a centre manager and centre managers who wish to improve their skill set beyond the standard assumed shopping centre knowledge, this course is the key to unlocking that potential.”

Catherine Lambert, Director, Property Management, Savills was instrumental in developing the diploma and says “the course is a welcome introduction to the sector as we are constantly being challenged to get the best out of our assets, driving performance and value. But how do we develop the right skill set and knowledge to manage and operate these complex assets that sit at the heart of our communities?

Pablo Pimienta,  who worked with Catherine on the creation of the course adds that “the competencies required for a successful centre manager have turned the traditional role into a commercial manager who needs to interpret and evolve data into strategy, build customer relationships and much more”. Pablo and Catherine believe in supporting professionalism in the sector while inspiring innovation and they see the Diploma providing this support.