Category
Independent Operator of the Year
Entered By
Touchwood Shopping Centre
Why did you want to enter The Revo’s?
We are proud to put Cookie Cottage forward for this award to celebrate their individuality and creativity. Over the past year, they have made a remarkable contribution to Touchwood, bringing a unique and engaging experience that has delighted our guests. Their innovative approach to both product and presentation sets them apart, and their presence has added real personality and energy to the retail mix. This nomination is a recognition of the positive impact they have had, and of the way they demonstrate how independent retailers can make a bold impression and inspire others.
What makes your entry standout?
Cookie Cottage offers something truly unique within the retail environment. Their kiosk not only showcases exceptional craftsmanship and attention to detail, but also tells a compelling story that reflects the heart of their brand. The design choice been thoughtfully curated to create an inviting, memorable experience for guests.
Beyond the aesthetics, Cookie Cottage brings real vibrancy to the retail mix. Their product range is original, high-quality, and full of character, offering customers something they cannot find elsewhere. As an independent retailer, they exemplify creativity, passion, and resilience, demonstrating how smaller brands can make a bold impression and successfully stand shoulder-to-shoulder with national names.
Their presence enriches the overall offer and highlights the vital role independents play in creating a diverse and engaging retail experience.
How do you envision the future of your industry, and how do you hope to contribute to it?
The sweet bakes market is thriving, and with that growth comes increased competition. To stand out, we believe the future of the industry lies in continual diversification, innovation, and staying closely connected to customer expectations. Customers are not only seeking a quality product but also something that offers a memorable experience they can’t find anywhere else.
Our goal is to contribute to that future by continually evolving. Alongside our unit in Stratford and our successful pop-up at Touchwood, we have recently started supplying our cookies to Selfridges Birmingham, a milestone that reflects both our ambition and the growing demand for our products.
We are dedicated to listening to our customers and using their feedback to shape our evolving product range. New flavours, seasonal specials, and limited editions all help us keep the offer fresh and exciting. We are always exploring new ideas, new partnerships, and new ways to reach people.
Ultimately, we hope to play a part in shaping the future of the sweet bakes industry by staying bold, imaginative, and driven — dreaming big and always going for it. (Hannah Odell, Cookie Cottage).
What one word best summarises your entry?
Inspirational