Two worlds aligning: Why customer experience should be at the core of ESG strategies in real estate

The fifth annual RealService/GRESB partnership event is taking place on Dec 12 (9.00-1.30) hosted by Canary Wharf Group on Level 39 at One, Canada Square, London.

The seminar will discuss the aligning agendas of customer experience and ESG with a special focus on the ‘S’.

The aims of the event are:

• To encourage debate on how the Customer Experience and ESG agendas can be aligned to mutual advantage
• To showcase ESG best practice among GRESB participants including CWG and RealService clients with focus on the ‘S’
• To explore the commercial and social value of improving engagement with occupiers and with a wider group of stakeholders (including community), and how to succeed at this
• For the event to be ‘purposeful’ with practical learnings supporting GRESB’s strategic agenda

Real Service will be presenting original research, hearing best-practice examples from Canary Wharf Group and being inspired by special guests The Eden Project. Our panellists will include GRESB’s Alex Steel plus Liz Peace, Phineas Harper, Lorna-Rose Simpson and David O’Sullivan.

You can register HERE. 

If you would like more information, please contact Claire.Middleton@real-service.co.uk.