Go behind the entries and get to know the people, projects and organisations shortlisted for The Revo’s 2026. Discover their stories, achievements and the work making an impact across our industry.
ITVET – PARTNERSHIP, INNOVATION AND IMPACT
Category
Professional Service Provider of the Year
Why did you want to enter The Revo’s?
The REVOs shine a spotlight on the people and organisations driving positive change across the retail destination sector. We wanted to be part of that conversation and share how we’re using technology, collaboration and innovation to help create smarter, more sustainable places while delivering lasting value for our clients and the communities they serve.
What makes your entry standout?
Our entry stands out because it combines measurable business outcomes with long-term industry contribution. We delivered a major network transformation at around 50% lower acquisition cost than the incumbent solution while also reducing energy consumption, supporting ESG objectives and strengthening operational resilience. Beyond project delivery, we’ve educated around 250 property professionals on responsible AI adoption and repurposed more than 500 devices through our Laptops for Schools initiative. It demonstrates how technical excellence, innovation and social impact can work hand in hand.
How do you envision the future of your industry, and how do you hope to contribute to it?
We believe the future of the retail destination sector will be shaped by intelligent, connected and increasingly data-driven environments, where technology partners play a strategic role in helping landlords and managing agents improve experiences, reduce costs and meet sustainability goals. We want to contribute by helping the industry adopt emerging technologies, particularly AI, in a practical, secure and responsible way. Through education, innovation and trusted partnerships, we aim to help our clients make informed decisions that deliver lasting value for both their assets and their communities.
What one word best summarises your entry?
Impact.
ELLA BARKER, TOOLBOX MARKETING
Category
Rising Star
Why did you want to enter The Revo’s?
I wanted to have the opportunity to be recognised for my work.
What makes your entry standout?
As an apprentice, I have a lot more to balance than others, balancing both my studies as well as many clients, and building on my positive results.
How do you envision the future of your industry, and how do you hope to contribute to it?
The future is destinations. I hope to contribute to promoting destinations and bringing people to places.
What one word best summarises your entry?
Ambition.
GWQ MANAGEMENT TEAM: TRANSFORMING CHALLENGE INTO OPPORTUNITY
Category
Centre Management Team of the Year (Commercial Success)
Why did you want to enter The Revo’s?
The team at Gunwharf Quays have delivered over and above, across all aspects of centre management, and continue to out perform expectations. The REVOs are the pinnacle in terms of awards within the property industry, and we believe the team here are the best of the best.
What makes your entry standout?
Our consistent delivery of win-win outcomes, through partnership working with Brand Partners, local businesses and service partners, to achieve commercial success, sets the team at Gunwharf Quays apart. This commercial focus is based on both short-term and long-term success – this focus is our key differential when compared to the approach taken by other centres.
How do you envision the future of your industry, and how do you hope to contribute to it?
The future of shopping centres isn’t really about retail anymore, it’s about destinations. We believe the most successful centres in the future will be places people choose to visit, not places they happen to shop. We are already on this journey, with the work we’re driving around the Waterfront, Spinnaker Tower, destination events, placemaking and stakeholder partnerships. Rather than simply being an outlet centre, Gunwharf Quays will evolve and grow, driven by experiences, dwell time and destination appeal rather than retail alone.
What one word best summarises your entry?
Connected.
ORCHARD SHOPPING CENTRE, TAUNTON – FASHION FAVOURITES
Category
Best Marketing Campaign of the Year – Shoestring
Why did you want to enter The Revo’s?
Having achieved local community success with the idea to host a fashion show in collaboration with our local college, then discovering such positive support and feedback from everyone involved and attending, entering the Revo Awards enabled us to benchmark and showcase our ‘shoestring style and storytelling’ marketing project within the retail industry sector.
What makes your entry standout?
We feel that the collaborative approach in organising the Fashion Show, the amazing embodying support of the centre’s tenants, local stakeholders, and general public, but crucially the staff and students from Taunton College who demonstrated creativity and flair to captivate our audiences, makes this entry stand out. It was multi-generational, provided fantastic work experience for teenagers across several disciplines, allowed brands to showcase their new autumn fashion lines, and two local CIC companies to exhibit live arts and dance. The fact that it was achieved on a shoestring budget of less than £2k demonstrates the determination and belief from a group of committed local people.
How do you envision the future of your industry, and how do you hope to contribute to it?
The shape of retail is changing and, with Orchard Shopping Centre being in the heart of a market town, we need to seize the opportunity to become the community and cultural hub. Working with the local college, stakeholders, and our diverse mix of tenants, we feel that building an event, arts, and creative presence in our centre ‘space’ offers incentives to visit and dwell longer. It provides a meeting point for residents and visitors to Taunton and a facility for students, artists, and partners to promote their skills.
What one word best summarises your entry?
Collaborative!
MACEY MERRITT, EXCHANGE ILFORD
Category
Rising Star
Why did you want to enter The Revo’s?
Entering the Revo Awards was an opportunity to reflect on both personal and professional growth, while celebrating the achievements and experiences that have shaped Macey’s career.
As someone passionate about retail and placemaking, Macey wanted to highlight the opportunities available within the industry and demonstrate to others what can be achieved through determination, creativity and a willingness to embrace new challenges. Above all, it was an opportunity to hopefully inspire others to explore their own potential.
What makes your entry standout?
Macey’s entry serves as a reminder that, despite challenging circumstances, finding the right working environment and a team that shares your values and ambitions can make all the difference.
Her experience demonstrates the importance of an aligned team, from management to security and guest experience, where everyone contributes towards the wider success of a destination.
This collaborative approach has encouraged creativity and adaptability, enabling the delivery of impactful campaigns across a range of budgets without compromising on quality, authenticity or customer engagement. Ultimately, her entry highlights how the right environment can unlock individual potential while creating meaningful results for the wider business.
How do you envision the future of your industry, and how do you hope to contribute to it?
As the retail landscape continues to evolve, the importance of ‘real people, in real places, doing real things’ is greater than ever. Both businesses and shoppers are increasingly seeking genuine connections, support and guidance from people who understand their needs. The future of our industry lies in creating destinations that go beyond traditional retail, becoming spaces that support, engage and evolve alongside their communities.
Macey hopes to contribute to this future by championing authentic, people-led marketing, challenging conventional approaches and creating experiences that strengthen relationships between destinations, businesses and the communities they serve.
What one word best summarises your entry?
Real.
WORKLOAD OPTIMISATION – DATA-LED INNOVATION
Category
Prop Tech
Why did you want to enter The Revo’s?
We are extremely proud of the work we have done, in collaboration with Mitie to look at man power planning through a totally different lens. We believe this is the first time this has been managed effectively, delivering strong commercial results. The REVOs showcases the best of the best within the property industry, therefore we chose this platform to share our innovation and our achievements.
What makes your entry standout?
We believe people are everything, and having the right people in the right place at the right time is imperative in ensuring all of our guests receive great service. Our workload optimisation approach is unique – tracking footfall, sales, incidents, PPMs, cleaning requirements etc. and using this to ensure our teams are on site, and focused on the right things to ensure our guest safety and wellbeing is maintained.
How do you envision the future of your industry, and how do you hope to contribute to it?
The future of shopping centres isn’t really about retail anymore, it’s about destinations.
We believe the most successful centres in the future will be places people choose to visit, not places they happen to shop. We are already on this journey, with the work we’re driving around the Waterfront, Spinnaker Tower, destination events, placemaking and stakeholder partnerships. Rather than simply being an outlet centre, Gunwharf Quays will evolve and grow, driven by experiences, dwell time and destination appeal rather than retail alone.
What one word best summarises your entry?
Smart
BEES, BLOOMS AND BEYOND
Category
Best Marketing Campaign of the Year – Shoestring
Why did you want to enter The Revo’s?
Entering the Revo Awards was an opportunity to celebrate the success of Bees, Blooms & Beyond and demonstrate how existing environmental and wellbeing initiatives can be transformed into meaningful experiences for the wider community.
The team wanted to showcase the centre’s commitment to sustainability while recognising the collective creativity, dedication and enthusiasm that made the campaign possible.
Above all, the entry was an opportunity to inspire other destinations to recognise the potential of their existing spaces, resources and people to create lasting community impact.
What makes your entry standout?
What makes Bees, Blooms & Beyond stand out is its authenticity and the collaborative approach behind its delivery. Built around the centre’s existing environmental initiatives, including its rooftop beehives, staff wellbeing garden and resident bunnies, Ginge and Smudge, the campaign brought sustainability to life through engaging and educational experiences.
The entire campaign was made possible through the collective efforts of the centre team, who staged and staffed the event while delivering the educational content and interactive activities themselves.
How do you envision the future of your industry, and how do you hope to contribute to it?
As the retail landscape continues to change, the importance of creating genuine connections between destinations and their communities is greater than ever. Bees, Blooms & Beyond demonstrates how shopping centres can move beyond traditional retail to become spaces for education, sustainability, wellbeing and community engagement.
The campaign also highlights the value of investing in people and encouraging collaboration across all areas of centre operations, empowering teams to contribute their skills and ideas.
Looking ahead, the team hopes to inspire more destinations to embrace this people-led approach, creating authentic experiences that benefit both their communities and the environment.
What one word best summarises your entry?
Buzzing.