Service charge was a controversial topic, even before the pandemic. In a struggling market, retailers look to cut costs where they can and service charge is being increasingly scrutinised. But with landlords under more pressure than ever to create clean and vibrant destinations to attract customers back, who should meet the cost?
We look at the current trends and hear from industry experts on the importance of efficiency, transparency and collaboration and the challenges of managing a budget pre and post-pandemic. We will first hear from Catherine Lambert, Head of Retail Property Management at Savills followed by a panel debate chaired by Carl Foreman, Managing Director of Moorgarth/PM+U Property Management.